Howdy crazy people! For my first post i shall explain you a simple way to add a Click 2 Dial feature  without any costs to the consumer. This is important for company’s who want to deliver, for example,  good quality support for special clients…

Let’s get down to business. What you’ll need is a softphone, will use x-lite from counterpath that’s very good. What we’ll be trying to do is automate x-lite, making a call to the client and a call to the operator of the support in your company. X-lite will be registered to a server of your choice and all the calls will be initiated by you, therefore all the costs are on your side.

1. Install X-Lite.
2. Configure X-Lite to get a phone extension in your server. (This guide is not about that). Also put the Auto Conference button turn on!! It’s the AC button. This is very important!
3. Once you have X-Lite configured and ready to make calls we need to automate it.
   For that you will need to download and install a automation library called AutoIt v3, download it from here.
4. Now with that library installed just download from here an vbscript file, ibembot.vbs,  with calls to Auto It to control X-Lite. It’s perfectly SAFE to use.
5. The final step is to create a batch file to call that vbscript so that we will be able to make phone calls automatically.
   Create a click2dial.bat file in the same directory in which you downloaded ibembot.vbs file. Inside the bat file you will place the following content.

   ibembot.vbs -call [PhoneOfUser]
   ibembot.vbs -hold
   ibembot.vbs -line 2
   ibembot.vbs -call [PhoneOfOperator]

   Please substitute the [PhoneOfUser] with the actual phone number of the user to call an [PhoneOfOperator] with the phone number or extension to reach your support service.
   Now save the file and you’re all set. Open X-Lite and run the batch file. You will see that X-Lite starts to make a phone call to the user phone, putting on hold and in the second line calls support. When both calls are connect they start conferencing.

This can be called through a webservice, imagine an important user that’s logged on. He wants to talk to support because something is not working, he doesn’t have to pay for that, he can just click a button in his homepage and his phone rings with the operator on the other side! Pretty cool!

Hope you liked it! First post!! yyyeeeiiii!!

ibembot.vbs is a creation of daluu in the CounterPath Support Forums. kudos for him!